Product Warranty

Arc Angel Product Warranty

Limitations and Release for Arc Angel Industries, Incorporated’s
electronic stun devices.(Effective January 2, 2016)

The following Arc Angel Industries, Inc. (“ARC ANGEL®”) warranty provisions are applicable on all sales or transfers of ARC ANGEL electronic stun devices. The term “Purchaser” means any purchaser, transferee, possessor, or user of the ARC ANGEL products.

Manufacturer’s Limited Warranty
ARC ANGEL warrants that its electronic stun devices are free from defects in workmanship and materials for a period of 1 YEAR from the date of receipt. ARC ANGEL-manufactured accessories, including, but not limited to: batteries and battery packs; battery chargers; carrying cases; cables; and holsters are covered under a limited 90-DAY warranty from the date of receipt. Non-ARC ANGEL manufactured accessories are covered under their manufacturers’ warranty and not ARC ANGEL’s warranty. In the event any country or state imposes a longer express warranty term than that described in this warranty document, then the country or state’s term will take precedence.

If a defect arises and a valid claim is received by ARC ANGEL within the limited warranty period, ARC ANGEL agrees to repair or replace a defective product which, under normal use, as defined in the written and/or video instructions that accompanied the product at time of purchase, and as determined in ARC ANGEL’s sole discretion, fails to function within the limited warranty period. ARC ANGEL’s sole responsibility under this limited warranty is to repair or replace with the same product or a like product, at ARC ANGEL’s option, for a product determined to be defective by ARC ANGEL. ARC ANGEL will undertake the repair or replacement one time during the limited warranty period.

Exclusions and Limitations
A replacement product will have the remaining warranty period of the original product or 90 days from the date of replacement or repair, whichever period is longer. When a product or part is exchanged, any replacement item becomes Purchaser’s property and the replaced item becomes ARC ANGELS’s property.

After the warranty period, ARC ANGEL may repair or replace a product for a fee. A paid for out-of-warranty repair or replacement product comes with the manufacturer’s limited warranty.
This warranty supersedes any prior, contrary, or additional representations, whether written or oral. This warranty is ARC ANGEL’s only warranty and may not be changed or enlarged by any agent, employee, distributor, dealer, or other person.

This warranty does not apply and ARC ANGEL will not be responsible for any loss, damage, or other liabilities arising from: (a) damage from failure to follow instructions relating to the product’s use; (b) damage caused by use with non-ARC ANGEL products or from the use of batteries or other parts, components or accessories that are not manufactured or recommended by ARC ANGEL; (c) damage caused by accident, abuse, misuse, force majeure, acts of God, flood, fire, earthquake or other external causes; or (d) damage to a product or part that has been repaired or modified to alter functionality, or capability by persons other than ARC ANGEL authorized personnel and without the written permission of ARC ANGEL.

To the extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral or written, statutory, express or implied, as permitted by applicable law, ARC ANGEL specifically disclaims any and all statutory or implied warranties, including without limitation, warranties of merchantability, design, fitness for a particular purpose, arising from a course of dealing, usage or trade practice, warranties against hidden or latent defects, and warranties against patent infringement. If ARC ANGEL cannot lawfully disclaim statutory or implied warranties than to the extent permitted by law, all such warranties are limited to the duration of the express warranty described above and limited to the other provisions contained in this warranty document.

The remedies provided for in the above warranty are expressly in lieu of any other liability ARC ANGEL may have. ARC ANGEL’s cumulative liability to any party for any loss or damage resulting from any claims, demands, or actions arising out of or relating to any ARC ANGEL product will not exceed the purchase price paid to ARC ANGEL by Purchaser for the product, notwithstanding third-party purchases. In no event will ARC ANGEL be liable for any direct, special, indirect, incidental, exemplary, punitive or consequential damages, however caused, whether for breach of warranty, breach of contract, negligence, strict liability, tort or under any other legal theory, even if ARC ANGEL has been advised of the possibility of those damages or if those damages could have been reasonably foreseen, and notwithstanding any failure of essential purpose of any exclusive remedy provided in this warranty. Some local laws do not allow for the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. ARC ANGEL disclaims any representation that it will be able to repair any product under this warranty.
If any term of this warranty is held to be illegal or unenforceable, the legality of the remaining terms will not be affected or impaired.

Purchaser agrees to release and save ARC ANGEL harmless from any and all liability arising out of the deployment, use or misuse of the ARC ANGEL product, including any claims for damages and personal injuries. Purchaser agrees to assume all risks of loss and all liability for any damages and personal injury which may result from the deployment, use or misuse of the ARC ANGEL product. ARC ANGEL is not liable for the failure of the ARC ANGEL product to perform and ARC ANGEL is not liable for any claims made by a third party or by Purchaser for or on behalf of a third party.

Warranty Repair Procedure
You must follow ARC ANGEL’s warranty processes. To make a warranty claim, first verify that your ARC ANGEL product is within its active warranty period.

To register a warranty claim, first obtain a Return Material Authorization (“RMA”) number within the warranty period from ARC ANGEL through ARC ANGEL’s website ( If internet access is not available, then contact ARC ANGEL by mail or toll-free telephone number at (800) 218-6668. ARC ANGEL will advise what parts need to be returned for repairs or replacement.
Purchaser is responsible for returning the defective product to: ARC ANGEL INDUSTRIES, Inc., 8930 Nestle Avenue, Northridge, CA.91325 Attn: RMA Department; via prepaid postage by the Purchaser. For Purchasers outside the United States, and in order to comply with U.S. government export restrictions, Purchaser is responsible for returning the defective product to the ARC ANGEL authorized distributor in the country where the product was purchased and the authorized distributor will then return the product to ARC ANGEL or replace the product.

Purchaser must provide the following with the returned product in order to receive a 7– 21 day processing time from the date of receipt of the returned product by ARC ANGEL:

  • RMA number on the outside of the package;
    Written information as to the nature of the problem;
    · Proof of purchase of the product (receipt, purchase order, or invoice);
    · Proof of purchase of an extended warranty, if applicable (receipt, purchase order, or invoice);
    · Check or a credit authorization for the replacement fee, if applicable;
    · Name, physical address (no PO Boxes), and phone number of where to return the repaired or replaced item.

Failure to provide the required information will delay the return of the repaired or replaced item for 12 weeks or more. If Purchaser fails to provide the required information, including the RMA number, then ARC ANGEL assumes no liability for loss of the returned product. Any ARC ANGEL product that has not been paid for or for which the required information has not been provided during a period of 90 days after receipt of the ARC ANGEL product by ARC ANGEL is deemed abandoned and ARC ANGEL may dispose of the ARC ANGEL product without any compensation or further notification to Purchaser.

‘Protecting the Ones You Love®’, ARC LIGHT™, TSD-100™, TSD-200™, and TSD-300™ The Arc Angel STUN CANE™ and The BIG STICK™, The Pet Defender™, Critter Stick™, Little Stick™, and Honey Bee™ are trademarks of ARC ANGEL Industries®, Inc., and ARC ANGEL® is a registered trademark of Arc Angel Industries, Inc.,


© 2016 ARC ANGEL INDUSTRIES®, Inc. All rights reserved.


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